Terms of Service

Permitted Uses

The Services include educational and supportive virtual programming designed for individuals caring or planning for the needs of aging parents and older family members. Services are delivered primarily through live online sessions, supplemented by webcasts, online materials, and messaging tools, to provide accessible, flexible support regardless of location.

Conduct

You agree not to use the Services to:

• Transmit content that is unlawful, threatening, abusive, harassing, defamatory, vulgar, obscene, or hateful
• Harm minors in any way
• Impersonate any person or entity, including HAYM representatives
• Upload content that infringes any intellectual property rights
• Transmit spam, chain letters, or unauthorized advertising
• Upload viruses or malicious code
• Interfere with or disrupt the Services
• Use automated means (including AI) to scrape or extract data
• Modify, copy, sell, or create derivative works of the Services

Community Standards

Participants must engage respectfully and acknowledge that caregiving experiences and perspectives vary widely. Diverse viewpoints are welcome, but unkind, harassing, derogatory, demeaning, or disrespectful language, personal attacks, name-calling, or shaming of any kind are prohibited.

Subscription & Billing

HAYM offers services on a monthly subscription basis. The initial subscription charge is billed immediately upon sign-up, prior to attendance of the first class. Subsequent monthly charges will be processed seven (7) business days following the previously scheduled class date.

By enrolling, you authorize us to charge the payment method on file on a recurring basis. The Subscription automatically renews at the end of each billing cycle unless canceled.

Payment Processing

We use Stripe, Inc. as our third-party payment processor. By submitting payment information, You grant us the right to provide information to Stripe subject to our Privacy Notice.

You represent and warrant that such payment information is true and that You are authorized to use the payment instrument. You will promptly update Your account information with any changes.

For Stripe's terms, visit: stripe.com/payment-terms/legal

Educational Nature of Services

You should always seek the advice of qualified professionals regarding any medical, mental health, legal, or financial concerns.

Facilitator Role: Sessions are moderated by a facilitator whose role is to guide discussion, share general educational information, and encourage peer dialogue. The facilitator does not provide individualized advice or professional recommendations. We are not responsible or liable for misrepresentations and conduct of facilitators during group sessions or online communications.

Participant Responsibility: Statements, opinions, or experiences shared by other participants are their own. We are not responsible or liable for statements, advice, or representations made by other participants. Participation and sharing are entirely voluntary, and You are encouraged to share only what You are comfortable disclosing.

Recording of Sessions

Live sessions may be recorded for quality, educational, and content development purposes.

Recordings are processed through an anonymization service to remove personally identifiable information. Anonymized content may be analyzed using third-party AI tools to generate summaries, insights, and educational materials.

Anonymized excerpts, summaries, or themes may be used for:

• Educational materials
• Blog posts
• Social media content
• Weekly digests distributed to participants

No personally identifiable information will be included in such materials, and content will be shared in anonymized form only.

Registration & Privacy

To access some Services, You may be required to complete our online registration form. You are responsible for maintaining and updating Your Registration Data and ensuring all information is true and accurate.

You agree to:

• Notify us immediately of any unauthorized access to Your account
• Ensure You log out at the end of each session
• Use caution when accessing from public or shared computers

For full details, please review our Privacy Policy.

Accessibility

Company is committed to ensuring that our Services are accessible and that we comply with laws regarding accessibility. If You have any questions or concerns regarding accessibility, email us at hello@howareyoumom.com.

Modifications & Termination

Modifications: HAYM reserves the right to modify these Terms or discontinue the Services at any time. We will notify You of material changes by email and/or through a notice on the Services. Your continued use after changes constitutes acceptance.

Termination: HAYM may deny access to the Services at any time for violation of these Terms or for any other reason in our sole discretion. Upon termination, Your right to use the Services immediately ceases.

Excessive Cancellations

To maintain program integrity and availability for all participants, if You cancel or reschedule two (2) or more classes within any rolling twelve (12) month period, we reserve the right to terminate or suspend Your access to the Services.

In the event of termination for excessive cancellations, no refunds will be issued for fees already paid.

Feedback

Any feedback, comments, ideas, improvements, or suggestions provided by You to HAYM with respect to the Services shall remain the sole and exclusive property of HAYM. You agree to assign to HAYM all right, title, and interest in any Feedback.

Intellectual Property

The Site and Services, including all content, materials, software, workflows, session formats, methodologies, text, graphics, audio, video, summaries, and educational materials are owned by or licensed to HAYM and protected by U.S. and international intellectual property laws.

Participant Contributions: By submitting content through the Services, You grant HAYM a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, anonymize, and distribute such content for operating and promoting the Services.

Participant Confidentiality: By participating, You agree to treat as confidential and not disclose outside the Services any Participant Contributions or other information shared by other participants, including identities, personal circumstances, statements, or materials, except (i) with express permission, (ii) as required by law, or (iii) to your legal, tax, or financial advisors bound by confidentiality obligations.

No Resale: You agree not to copy, sell, resell, rent, sublicense, redistribute, or create derivative works of any portion of the Services.

Disclaimer of Warranties

Your use of Services is at Your sole risk. Services are provided on an "as is" and "as available" basis. HAYM expressly disclaims all warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

HAYM makes no warranty that Services will meet Your requirements, be uninterrupted, timely, secure, or error-free, or that results obtained will be accurate or reliable.

Limitation of Liability

HAYM shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including damages for loss of profits, revenues, goodwill, use, data, or other intangible losses resulting from Your use of the Services.

In no event shall HAYM be financially liable for any consequential or incidental damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, our liability is limited to the extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold HAYM harmless from any claims, losses, liability, costs, and expenses (including attorneys' fees) arising from Your violation of these Terms, applicable laws, or any third-party's rights, including infringement of any copyright, violation of any proprietary rights, and invasion of any privacy rights.

General Information

Governing Law: These Terms shall be governed by the laws of the State of New York without regard to conflict of law provisions.

Jurisdiction: You agree to submit to the personal and exclusive jurisdiction of the courts located within New York County, New York.

Claims Deadline: Any claim or cause of action arising out of these Terms must be filed within sixty (60) calendar days after such claim arose or be forever barred.

Entire Agreement: These Terms constitute the entire agreement between You and HAYM regarding the Services.

Contact Us

If you have questions about these Terms of Service:

• Email: hello@howareyoumom.com
• Website: howareyoumom.com